About
Your Membership
Member Services staff
are happy to address membership-related issues and questions
regarding enrollment, house charges and any change in member
information or status during your visit to the center. In addition,
“Member Comment Cards” and drop boxes are located around
the facility to provide additional opportunities for members to
communicate with center management in written form. Appointments to
meet with the member services manager or center director to discuss
any concerns are welcomed.
Your Membership
AccountEach member’s
personal, financial and health history questionnaire are strictly
confidential and held in secured areas. Access to this information
is limited to center staff and on a “need-to-know” basis
only. From time to time, center staff may require updated
information for your account. This information will be gathered at
the Member Services Desk and forwarded to the appropriate department.
Account Methods
Depending on membership
type, LCHF uses different account settlement methods. Payroll
deduction is mandatory for Loyola employees. Electronic Funds
Transfer (EFT) or pre-payment will be used for all other membership
types. Please remember that any recurring monthly charges will be
collected using the account settlement method.
Any questions regarding
your billing issues may be directed to the Center Business Office.
See How
to Enroll for Membership for more information
regarding your membership options.
Setting Up a House
Account
LCHF provides house
charge privileges for members’ convenience. House charge
privileges allow members to use their membership card to bill
products and services to their electronic funds transfer (EFT)
account. Settlement of house charge accounts occurs via EFT on the
5th of each month for the previous month’s charges.
Membership accounts with dues settlement methods other than EFT will
be required to provide the Business Office with the account
information necessary to allow for EFT collection of house charges.
If you would like to
set up a house account for your membership, you may complete the
House Account Authorization form. The form will be sent
electronically to LCHF and your request will be processed.
Changing Your Electronic Funds Transfer
As a member of LCHF,
you have control over your Membership EFT account. As a result, you
can change your EFT account any time during your membership. All EFT
changes must be submitted by the 15th of the month to take
effect for the next month. Any EFT account changes after the 15th
of the month will not take effect until the second month following
the 15th of the current month.
If you would like to
change your EFT account information, you can complete the form
and your request will be processed.
Membership Upgrades
and Downgrades
Once you become a
Member at LCHF, you can change your membership by adding or
subtracting people from your membership. Fees and additional
monthly dues may be applicable.
Bridging Your
Membership
Members may request, in
advance, that their membership be placed on a “bridge” in
accordance with the following restrictions:
- Membership bridge
is allowed October through April ONLY
- Membership must be
bridged for a minimum of three months and must not exceed six months
- Bridged members
may not use the facility during the time period the membership is
being bridged
- Request to bridge
a membership must be in writing to the attention of the center
director at least 30 days prior to the period in question
- Membership type
may not be changed at the time of a bridge request
Requests for bridging a
membership may be honored for medical reasons, temporary relocation
and extenuating circumstances. Requests are subject to approval of
the center director. One-third of the monthly dues will be charged
during the bridged period. If one person on a couple membership
bridges, the remaining member pays the regular individual dues and
the bridging member pays one-third of the monthly dues balance.
If you would like to
request a membership bridge, please complete the Bridge Request
Form and you will be notified within 48 hours to confirm if your
membership bridge request can be granted.
Canceling Your
Membership
Members have the right
to cancel their membership agreement at any time. Request for
cancellation must be presented in writing to LCHF by the 15th
of the month in order to be honored at the end of that month. The
canceling member can still utilize the center until the last day of
the current month.
Any cancellations
received after the 15th of the month will not be honored
until the last day of the following month. As a result, the
canceling member can still utilize the center until the last day of
the following month.
Only cancellations
submitted by the primary member on the membership will be honored.
(The primary member is the individual assuming financial
responsibility for the membership.) Termination of the electronic
funds transfer (EFT) account or failure to use the center will not
serve as sufficient notice of membership cancellation. Unless
written notice is received, all account balances accrued will be the
responsibility of the member.
If you would like to
cancel your membership, please complete the Membership
Cancellation Form and your request will be processed. |
