Guiding Principles for the Center for Clinical
Effectiveness
- Quality improvement is everyone's responsibility
- Define all outcomes with the patient in mind
- Always be mindful of internal and external customers and their
perspectives
- Quality / value cannot be demonstrated or improved unless we:
- define it
- understand the processes involved in its creation
- measure it
- analyze it with appropriate tools
- reward it
- Continually ask why we do what we do and how we can do it better
- Continually ask why can't we do ...
- Strive to match or exceed best practice
- If we can't be explicit about best practice, be silent until we can
prove it with reasonable data
- Clinical practice improvement should be guided by published evidence,
supplemented by expert opinion
- Redesign processes only when this leads to improved outcomes and/or
more efficient use of resources
- Poor quality is almost always the result of poor process design,
unclear purpose, or inadequate leadership, rather than lack of effort or motivation on the
part of those doing the work
- Quality data are to be used for improvement and prevention, not for
criticism or punishment
- If there isn't a good reason to collect data, don't!
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