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Frequently
Asked Questions (FAQ)
About
the Institution
Is Loyola University Medical
Center an accredited health-care organization?
The Joint
Commission on Accreditation of Healthcare Organizations
has awarded Loyola University Medical Center the current
status of Accreditation with Full Standards Compliance
effective as of July 24, 2004. Loyola has voluntarily
participated in the JCAHO accreditation process since
it opened in 1969 and continues to be reevaluated
every three years.
Is Loyola University Medical
Center a teaching hospital?
Yes. Loyola University
Chicago Stritch
School of Medicine (SSOM) is part of Loyola University
Health System and is a national role model in reinventing
medical education to prepare students for today's
health-care environment. SSOM is one of
only four Catholic-affiliated medical schools in the
nation. Located on the Loyola University Medical Center
campus, SSOM is working to improve the future of health-care.
LUHS
has 1,322 faculty members, 452 residents, 100 fellows
and 527 medical students.
What specialty care does
Loyola University Medical Center offer?
Loyola University Medical
Center has been nationally recognized in Castle Connelly's
guide, America's Top Doctors and U.S.News &
World Reports for its physicians and specialty
medical care. In addition, Loyola has earned a reputation
in cardiovascular services, cancer care, children's
services, neurosciences and transplantation services.
See our Programs
& Services for a comprehensive list of all
of Loyola's departments and special programs.
Do employees of Loyola
University Health System recommend the health services
of Loyola University Medical Center?
Loyola's employees are
our greatest ambassadors in sharing the successes
and achievements of the entire health system.
Quality of Care
What is the quality of
Loyola's nursing staff?
Loyola University Medical
Center staffs it nurses daily according to patient
acuity (patients' degree of illness) to provide the
best service for each patient. Loyola uses registered
nurses, patient care technicians and other assisting
personnel daily to care for its patients. The mix
of these positions is 77 percent registered nurses
to 23 percent patient care technicians and other assisting
personnel. The retention rate for Loyola nurses is
89.7 percent, which is above the national average.
What are Loyola's outcome
numbers, such as death rates and frequency of complications?
Is this information risk-adjusted?
Information such as death
rate and complication frequency are available for
specific procedures or physicians. We encourage
patients to speak with their physicians about the
outcomes of particular procedures they may need to
undergo.
Does Loyola have an ethics
committee to advise physicians, patients or families
with difficult decisions?
Yes. The Neiswanger
Institute for Bioethics and Health Policy supports
Loyola's need for ethical consultation. These
consultation services are available for all patients,
families, physicians, nurses, social workers and other
health-care providers involved in a patient's care.
How does Loyola handle patient complaints? Do patients
have a bill of rights?
Patient relations coordinators
respond to complaints, concerns or grievances that
patients may have. The patient relations department
may be reached at (708) 216-5140.
A patient bill of rights
is located in each patient's room and in the main
entrance of all Loyola University Health System facilities.
Delivery
of Services
Does Loyola use a computerized
prescription order-entry system?
Yes. The use of a computerized
order-entry system aids in the identification of possible
drug interactions and helps eliminate misinterpretation
of physician handwriting.
Does
Loyola have an electronic medical record?
Loyola
has had an electronic medical record for several years
and now is rolling out an entire electronic system
called Epic. LUHS is a leader among medical centers
nationwide in adopting a fully interactive medical
record that is linked to service areas throughout
the health system, such as the pharmacy and billing.
This new system will offer many benefits to patients
and physicians; the most immediate benefit will be
better access to information. Patients' medical records
will be available immediately whenever and wherever
the physicians need it. Physicians will get information
about patients' care, such as test results and communication
with other physicians, more quickly and easily through
electronic inboxes.
What type of follow-up
services does Loyola offer patients after discharge?
Physicians work with
social workers to develop specific discharge plans
for each patient based on an individual's need. A
variety of services are available for Loyola patients
including support
groups, rehabilitation services, pastoral care
services, home care and hospice.
Hospital
Information
Where is Loyola University
Medical Center located in relation to Chicago and other
surrounding suburbs? Is Loyola accessible by public
transportation?
Loyola University Medical
Center is located
13 miles west of downtown Chicago and one-half mile
south of the Eisenhower Expressway on First Avenue.
Public transportation also is available.
What are Loyola's visiting
hours?
Visiting
hours for most hospital patients are from 9 a.m.
to 9 p.m. daily. Special care units have limited
visiting hours.
What types of accommodations
are available near the hospital for family and friends
of Loyola patients?
The area surrounding
Loyola University Medical Center in Maywood has numerous
accommodations
available ranging from hotels and motels to YMCAs.
In addition, the Ronald
McDonald House Near Loyola is a 16-bedroom house
that offers families of children with serious illnesses
or injuries a place to stay close to the hospital.
Related
links
LUHS
At-a-Glance
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